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Christmas Sale 15% Off Store Wide

FAQs

How long will it take to get my order?

Express post.

Next business Day all capital cities (except Darwin and in Perth CBD only) 

 Standard Shipping

Melbourne, 2-3 Business Days

Metro Cities  3-5 Business Days

All other areas Up to 5-8 Business Days

 Please note all these times are estimates only and can not be guaranteed by us, we do however, send out the goods the same day if ordered by 2pm or next business day after that time.  

 How does my hamper come packed?

All of our gifts come beautifully presented. . There is a description with every hamper outlining how each hamper comes, we also make sure to source the best packaging possible at a great price for you.

Is the colour shown the colour I will receive?
We aim to have the exact coloring, however, due to lighting and photographs, colour may slightly different 
Can I swap items in the hampers?
We are happy to accommodate to your needs. Please email or call us and we will endeavor to help you.
What if an item in a Hamper is out of stock?
We try our best to make sure all items are available, but sometimes due to supply issues we can no longer get a particular item.  If this happens we have the right to replace the item with another item to the same value or more. This Doesn't happen regularly, but we will reach out to you and ask for your preference on the item.
Can I return my product?
We always aim to make sure our customers love our products, so we can only accept returns for damaged items caused by us. If You need further information , email us directly and we’ll take you through the process.
I have received a discount code, how do I apply this?
You will be given a chance to add this voucher code to your order on the "shopping Method " page, before proceeding with the checkout. You can go back to this stage at anytime without losing your order.
Can I get my product personalized?
We Specialise in Personalised Boxes but if you want something outside of the Box, Please contact us and we try and Help you.  0410 302 220 Or Info@luvbox.com.au
Is there a receipt or price in the box, I don't want them to know how much it was?
We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipt or documentation inside the box apart from any gift message you have completed at checkout. All receipts and invoices are emailed to you only.
Business Hours
We operate Monday to Friday 9-5:30 pm, Saturday 10- 4:30 pm any queries outside of these hours be sure to send us an email .
Any Other Questions 
You can contact us through our contact page! We will be happy to assist you.
Info@luvbox.com.au