How long will it take to get my order?
Courier - Next day Guaranteed Melbourne Metro
Last minute purchase and you need it there the next day. We have you covered! Melbourne Metro Same Day Courier can have your purchase to the recipient or yourself the Next Day.
Order must be placed by 12 midday to be delivered next working day.
Melbourne, Sydney, Brisbane 2-4 Business Days (Darwin and Perth Metro & Regional areas may take further time - please see Australia post for more details)
Personal homes delivery will require a signature. If nobody is at home the package will be sent to the nearest depot. You will receive notification via text or email to advise re-delivery options. After 5 days if the parecel is not picked up from the depot allocated, the parcel will be returned to Luvbox. We can re-deliver for an extra cost.3-8 business days for all standard shipping.
Please note delivery windows are estimates only and cannot be guaranteed by Luvbox.
Due to Covid19 extra delays may occur although we do source the quickest and most efficient carriers to deliver goods Australia Wide.
What happens if parcel shows as received although the person has not received their goods?
We use an outside delivery service and it is an online platform based on the freight company in that area or Australia Express Post when it is an Express delivery.
IF the goods shown as received although the person it is address/ed to does not receive the package, please contact us we will launch an investigation. Please do not do that yourself because it will then not allow us to launch one.
This may take up to 5 days for the company to look at the depots and talk to the driver.
If parcels are shown as received it may be a case (especially apartments without security) that the goods may of been stolen.
Luvbox cannot take responsibility for goods delivered as this is outsourced.
Luvbox will endeavour to track and investigate. It may be a case that a neighbour may have it or around the front door.
Signature's during Covid19 are not allowed or face to face contact.
The delivery person will leave the parcel at the door in most cases. It is their particular safety model all drivers may be a bit different.
How Will my Hamper be packaged?
All of our gifts come beautifully presented. . There is a description with every hamper outlining how each hamper comes, we also make sure to source the best packaging possible at a great price for you.
Is the colour shown the colour I will receive?
We aim to have the exact coloring, however, due to lighting and photographs, colour may slightly different.