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FAQs & Deliveries

COVID19 Update
Due to Covid19 and the Delta variant many freight companies and warehouses have been impacted. Staffing is limited when a case is found with quarantine measures required. We have found that due to this freight is being delayed. We suggest purchases are made way in advance at least by 2 to 3 weeks. Australia Post Express has also advised they will not pick up from our warehouse and we have to deliver to their site each day. Our standard freight companies will only come to pick up at 9.30am Monday to Friday only during this time therefore no freight will depart in the afternoon. Australia has 100s and 100s of people in their network in quarantine.
Due to excessive supply chain costs we have had to take out our 10% discount as of August 2021. We will endeavour to have it back once pricing of goods decrease. We do not want to compromise on quality or increase the price of our hampers. Thank you for your support.
How long will it take to get my order?

Courier - Next day Guaranteed Melbourne Metro

Last minute purchase and you need it there the next day.  We have you covered! Melbourne Metro Same Day Courier can have your purchase to the recipient or yourself the Next Day.

Order must be placed by 12 midday to be delivered next working day.

Express Shipping

Melbourne, Sydney, Brisbane 2-4 Business Days (Darwin and Perth Metro & Regional areas may take further time - please see Australia post for more details) some delays expected with Covid19 

Standard Shipping 

Personal homes delivery will require a signature. If nobody is at home the package will be sent to the nearest depot. You will receive notification via text or email to advise re-delivery options. After 5 days if the parecel is not picked up from the depot allocated, the parcel will be returned to Luvbox. We can re-deliver for an extra cost.

Process: This freight company will attempt to deliver three (3) times with signature and if someone is not home they will deliver to the closest post office or site. They will leave a card in your letterbox. If you do not pick up the goods after 5 days the goods will be returned to Luvbox. We can re-deliver them to you freight at your cost. We are unable to refund hampers that are returned back because of change of mind or due to not picking up the hamper within those 5 days and three attempts to deliver.

3-8 business days for all standard shipping.

Please note delivery windows are estimates only and cannot be guaranteed by Luvbox.

Rural Deliveries may take longer.

What happens if parcel shows as received although the person has not received their goods?

We use an outside delivery service and it is an online platform based on the freight company in that area or Australia Express Post when it is an Express delivery.

IF the goods shown as received although the person it is address/ed to does not receive the package, please contact us we will launch an investigation. Please do not do that yourself because it will then not allow us to launch one.

This may take up to 5 days for the company to look at the depots and talk to the driver.

If parcels are  shown as received it may be a case (especially apartments without security) that the goods may of been stolen.

Luvbox cannot take responsibility for goods delivered as this is outsourced.

Luvbox will endeavour to track and investigate. It may be a case that a neighbour may have it or around the front door.

Signature's during Covid19 are not allowed or face to face contact.

The delivery person will leave the parcel at the door in most cases. It is their particular safety model all drivers may be a bit different.

 

How Will my Hamper be packaged?

All of our gifts come beautifully presented. . There is a description with every hamper outlining how each hamper comes, we also make sure to source the best packaging possible at a great price for you.

Is the colour shown the colour I will receive?

We aim to have the exact coloring, however, due to lighting and photographs, colour may slightly different.

Can I swap items in the hampers?
We are happy to accommodate to your needs. Please email or call us and we
will endeavor to help you.
What if an item in a Hamper is out of stock?
We try our best to make sure all items are available, but sometimes due to supply issues we can no longer get a particular item.  If this happens we have the right to replace the item with another item to the same value or more. 
Can I return my product?
We always aim to make sure our customers love our products, so we can only accept returns for damaged items caused by us. If You need further information , email us directly and we’ll take you through the process.
I have received a discount code, how do I apply this?
You will be given a chance to add this voucher code to your order on the "shopping Method " page, before proceeding with the checkout. You can go back to this stage at anytime without losing your order.
Can I get my product personalized?
We Specialize in Personalised Boxes but if you want something outside of the Box, Please contact us and we try and Help you. Please reach out to us on 0448040475  Or Info@luvbox.com.au.
Is there a receipt or price in the box?, I don't want them to know how much it was?
We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipt or documentation inside the box apart from any gift message you have completed at checkout. All receipts and invoices are emailed to you only. Please ensure that the account phone number that you use to set-up an account is yours, as we do text the shipping information to this number which does include purchase prices.
Business Hours
We operate Monday to Friday 9-5:00 pm, Saturday 10- 4:30 pm any queries outside of these hours be sure to send us an email.
You may also pick up Monday to Friday 9am to 5pm at our Campbellfield Warehouse.
Any Other Questions 
You can contact us through our contact page! We will be happy to assist you.
info@luvbox.com.au or 0448040475